1. How doeS thE ORDERING PROCESS WORK?
Once you've placed your order we'll need to have a detailed conversation, so that I can get a really good sense of what it is you want and the story that you're trying to tell. We can do this by email, over the phone or video chat - whatever you prefer.
I'll also need you to send me some photographs for reference.
Once I have all the information, I will do one set of very rough concept sketches for you. These will be nowhere near the quality of the final images but they will help to give you a really good idea of the final composition, so you know what you're getting. Once you've approved those I'll get started on the final artwork.
2. HOW LONG WILL MY ORDER TAKE?
Following the conversation and receipt of the reference photographs (see question 1) you should allow 2 - 3 weeks for completion of the artwork, plus 2 days for shipping in the UK and 3 days for shipping internationally.
Within the UK I ship using Royal Mail, signed for first class and internationally. I use Royal Mail International tracked and signed, as I like to track the orders for extra piece of mind. If you would prefer standard postage, let me know.
Returns - I happily accept returns. Contact me within 14 days of delivery and ship items back to me within 30 days of delivery. I do not cover the cost of return shipping.
Cancellations - if you want to cancel your order please do so within 24 hours of purchase.